Products End-of-Life Policy

As technology evolves, there comes a time when it is better for our customers to transition to newer platforms. Mellanox's End-of-Sale (EOS) and End-of-Life (EOL) policy is designed to help customers identify such life-cycle transitions and plan their infrastructure deployments with a 3 to 5 year outlook. All End-of-Life announcements will be made on Mellanox's website. The timeline guidelines for related milestones in the life cycle of our products is as follows:

  • Last Time Buy (LTB) - This milestone represents the last date that Mellanox will accept orders for the related product. This milestone also represents the last date that customers may purchase or attach new 5Y maintenance contracts to an affected product. After this date, the product is considered within its End-of-Sale (EOS) Support Phase.
  • All customers who have a valid service contract will continue to receive support from Mellanox TAC according to their contract SLA. Your contract expire date is your last day to get support.
  • Customers can renew service contracts up to 1 year prior to the end-of-Service date (OES).
  • Hardware repair or replacement will be available for up to 5 years from the end-of-sale date as long as your service contract is valid
  • End Of Service (EOS) - This milestone represents the last date support will be offered and represents the final milestone in a Mellanox product's life cycle. After this date, Mellanox will not sell, manufacture, improve, maintain or support the affected product and will consider it obsolete.

Mellanox Certified Refurbished Equipment

Need end-of-life Mellanox hardware to support a legacy network? The Mellanox Certified Refurbished Equipment program offers hardware that is refurbished, warrantied and supported by Mellanox Technologies. Inventory is limited and available on a first come, first served basis. In some cases, end-of-life inventory that is still supported by Mellanox is available from the Mellanox Certified Refurbished Equipment program. For more information, please visit the Mellanox Store.

End-of-Sale & End-of-Life Milestones at a Glance

Milestone Up to 6M End of Sale 1 Year 2 Year 3 Year 4 Year 5 Year
LTB announcement

X

End of Sale

X

Add new service contracts

X

Renew existing contracts

5Y

4Y

3Y

2Y

1Y

Last day to receive TAC support (with valid service contract)

X

Last day for RMA (with valid service contract)

X

End of Service

X

 

Announced End-of-Life Products

Download this Mellanox EOL'd Products file for all Mellanox products that have reached end-of-life (EOL) status. Earlier EOL announcements can be found under the Archive tab of the file.

Mellanox sends EOL notification announcements to all relevant product customers. To register for product notification login to MyMellanox and subscribe to your product.

Click here to search for specific product documentation.