RMA Request Form
In order to return your product to Mellanox Technologies for repair or replacement you must first obtain an RMA, according to Mellanox RMA policy.
To check your Mellanox part serial number RMA coverage and review your warranty status and eligibility, click here.
To obtain an RMA, please complete and submit the RMA Request Form below:
- For information and full details of the Mellanox Standard Warranty Click here
- For information on how to fill in the form, please read the RMA Request Form Guide.
- Upon receipt of your RMA request:
- Mellanox will validate the Warranty status of the products based on the serial numbers provided and in its discretion issue an RMA Number.
- A Mellanox Technical Support Engineer may contact you to troubleshoot the problem prior to the issuance of an RMA.
- If this is an urgent matter requiring advanced replacement, please contact Mellanox Technical Support (detailed below) after submitting the RMA Request Form at Mellanox's web site.
- To check the status of your RMA, please email to: firstname.lastname@example.org or call Telephone Number: +1 (408) 916-0055 (USA)
- After you have received an RMA from Mellanox
- You are responsible to return the products to Mellanox's designated repair facility.
- Return instructions will be provided once the RMA is approved.
- If the faulty unit is not returned to Mellanox within 45 days if the approval date, the RMA will be cancelled. If a replacement was provided in advance, you will be required to pay for the replacement part at standard pricelist price.
- The products must be properly packaged to prevent damage while in transit.
- If available the original product packaging should be used for the return shipment. Please indicate the RMA Number on the outside of each package returned and on the packing list.
- If the returned products after examination are determined by Mellanox to be damaged while in transit or due to improper use or installation, a Repair Services Quotation will be returned to you by email.
- Mellanox in its sole discretion will determine if repair of the returned product is feasible.
- No-Problem-Found ("NPF") fee may be required prior to the return shipment of the products from Mellanox's repair facility. The NPF Fee is $150 USD per HCA or $300 USD per Switch or Switch FRU. The NPF Fee does not include the cost of return shipping.
or Telephone Number: +1 (408) 916-0055 (USA).